Seaports

Main Tasks:

• Responsible for the entire restaurant and bar area as well as service on the sundeck and the beverage storage according to Scylla/Edelweissgastro standards

• Responsible for the professional serving and presentation of the entire F&B offer on board according to Scylla/Edelweissgastro standards

• Responsible for guest satisfaction and the corresponding ratings

• Responsible for flawless cleanliness, order and compliance with the Scylla/Edelweissgastro hygienic concept according to HACCP in the restaurant and bar area as well as regular general cleaning

• Responsible for dealing carefully with foodstuffs, equipment, machines and cleaning agents

• Help create and implement F&B activities and events on board

• Responsible for check-in and check-out of the restaurant/bar crew during all meals

• Final responsibility for the separation of waste in the restaurant and bar area

• Presence in the restaurant during breakfast, lunch and dinner

• Active assistance in the restaurant and bar as well as on the sundeck

• Responsible for the table seating reservations if required

• Preparation of inventories and orders for the restaurant and bar

• Acceptance and control of goods delivered for the restaurant and bar as well as correct storage

• Responsible for team-building and team spirit in the restaurant and bar (role model function)

• Fair and equal treatment towards all crew

• Managing, training and coaching the restaurant and bar crew

• Daily team briefing / menu briefing as well as working in of new crew

• Support and coaching for so-called "Aufsteiger" (crewmembers on their way to management positions), in consultation with the Hotel Manager and Corporate Hotel Manager

• Responsible for the manner and appearance of the restaurant and bar crew, including dress code during spare time on board

• Responsible for the compliance with safety guidelines in the entire restaurant and bar area

• Interdepartmental and networked thinking and action

• Honest and open communication with the supervisors, equals, subordinates, the corporate staff as well as the head office in Basel, Belgium, Cyprus

• Competent human relations and cooperation with the cruise director as well as the navigation crew

• Professional and friendly guest service according to Scylla/Edelweissgastro standard

• Responsible for the operational part of the hotel in case the Hotel Manager is absent and there is no Ass. HM

Qualification Profile:

• Excellent management, organizational and communication skills

• Guest focused, stress resistant, calm under pressure, team player and with positive appearance

• Open minded and flexible with high social and inter-cultural competencies

• Excellent English skills (written & verbal), other languages are an advantage

• Must work independently, good computer skills

Additional tasks for all crew members:

• Assistance with the welcome of guests on the day of embarkation

• Participation in the crew show

• Assistance with the loading of goods and suitcases

• Keep crew mess and your own crew cabin clean

• Thorough execution of the safety role on board

• Your purpose is to help and create a memorable experience for our guests

General information:

• Working hours: during the normal operation on board, the crew member will work 7 days a week and app. 70hrs

• Accommodation: shared room on board with one other crewmember (on some ships with more than one)

• Uniform: is provided by the company: before arrival the crewmember has to make sure to take dark suit, white shirts, black shoes with him in case the uniform isn’t on board yet